MCS takes great pride in its commitment to customer satisfaction and stands behind the quality of its products and service. All products are made to order using only the best quality materials possible. Therefore, as a made to order product, it is not possible for an item to be returned, unless an error has been made or the item is faulty. For this reason we would respectfully request that care is taken when selecting a size, colour or adding personalisation to a product.
If you are not completely satisfied, please contact us within 14 days from the date of your purchase to advise us of any issues with an order or problems with the product.
Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type or size.
To return a product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply message via your order confirmation, advising the item to be returned and the reason.
If your return is agreed you will receive an RMA returns note, detailing returns address. Please ensure the RMA note is enclosed with the item.
What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Items that have been personalised in any way cannot be returned unless the item is faulty.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.
We will not process any goods returned without the RMA Note/Number